RETURN AND CANCELLATION POLICY
- GENERAL POLICY
- All orders are custom-made and handcrafted specifically for each client
- We do not accept returns or exchanges on customized items
- Changes in delivery time do not constitute a reason for refund
- CANCELLATIONS AND REFUNDS
- Full refund available within 24 hours of payment submission.
- After 24 hours, 50% of what has been paid minus $500 design fee
- After 1st proof delivery: 25% minus $500 design fee
- No refunds available after order approval and production start. Cancellation of event does not warrant a refund
- All cancellations must be submitted in writing to info@zaylallc.com
- PROOFS AND APPROVAL
- Customers are responsible for final proof approval
- No refunds for errors on approved proofs, regardless of error origin
- We will reprint at no charge if printed items don't match approved proof
- Orders cannot be canceled after printing process begins
- COLOR AND MATERIAL VARIATIONS
- We don't accept returns due to monitor color differences
- Sample ordering is recommended for color verification
- Handcrafted paper and acrylic tints may vary between batches
- SAMPLES
- Samples are non-returnable
- Sample purchases are not refundable if you choose another vendor
- DAMAGED OR MISSING ITEMS
- Report issues within 7 business days of delivery, with photos of the shipping box and damages items lined up in one photo.
- Damaged items must be returned at customer's expense
- Replacement items will be produced after return receipt
- Claims after 7 business days won't be considered
- LEGAL CONSIDERATIONS
- Client bears all costs, expenses, and reasonable attorney fees in payment recovery actions
- Payments may be transferred to future orders at our discretion
- Clients responsible for all design services, labor, materials, and production costs incurred
For questions about our return policy, please contact info@zaylallc.com